SERVICE
Best offer and quality service are achieved through good business cooperation with the representative offices of the manufacturer as well as the producers themselves (LENOVO, HPE, DELL, CISCO, INTEL, APC itd.). Our goal is to provide to our clients the best possible diagnostic, service, or installation service on their devices. Our clients are satisfied with our work and they always coming back and recommending us to other clients. The service time is from 08:30 to 16:30 h (Mon-Fri).
Warranty
We provide the service in a warranty and non-warranty period for all products purchased from us. For each service out of warranty you receive an offer by e-mail. You can report device failure by sending a request to e-mail servis@badurini.hr. The report should include a detailed failure report, MODEL and S/N from devices or component.
Quality
With high quality service, reliabilitiy, professionalism at work and with satisfied clients we trying to achieve and maintain competitiveness and customer trust. Especially through service we strive to apply and improve the efficiency of the quality management system, energy and safety in the work of the company.
WARRANTY EXEMPTION
From the warranty period are excluded faults caused by improper use, mechanical damage, electric shock, poor power, elemental discomfort or higher power.
CONSUMPTION PARTS
The warranty does not apply to consumables such as : print head, drum, tape, toner, battery, power fans, CPU coolers etc.
CONTROL LABEL
The warranty does not apply if is determined that the product has been opened by an unauthorized person, that non-original parts are built-in or that the control sticker is damaged.
WORK CONDITIONS
It is necessary to provide working conditions with as little dust as possible, adequate relative humidity and without extreme temperature changes, as well to perform a regular cleaning of the computer. Usage from a UPS is recommended.